Privacy Policy


PICKJI understands and recognizes your right to confidentiality and is committed to protecting and preserving your privacy. The Privacy Policy forms an integral part of the User Terms. Subject to the provisions of this Privacy Policy and applicable law, PICKJI may collect, receive, store, deal in, handle and share Personal Information (as defined hereinafter) including Sensitive Personal Data (as defined hereinafter) pertaining to the Users of the App. The Company is committed to safeguarding the privacy, confidentiality and security of such Personal Information of the Users. The Privacy Policy outlines the information PICKJI may process and/or use to improve theUserexperience while using theApp. Pursuant to such commitment, the Company has developed the Privacy Policy for the handling of or for dealing in the aforementioned information. Reference to ‘you’ in the Privacy Policy refers to the Users of theApp whether or not you avail a delivery service or consummate a transaction using the App.

The Personal Information we Collect

For the purposes of this Privacy Policy,

  • “Force Majeure Event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, act of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to your mobile or storage device, crashes, breach of security and encryption.
  • “Personal Information” means any information relating to the Users which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying such Users and includes Sensitive Personal Data (as defined below) of the User.
  • “Sensitive Personal Data”in relation to a User means personal data or information of a User which consists of information relating to:-
    • Password;
    • Financial information such as bank account or credit card or debit card or other payment instrument details;
    • Physical, physiological and mental health condition;
    • sexual orientation;
    • medical records and history;
    • biometric information;
    • any detail relating to the above clauses as provided to the Company for providing service; and
    • any information received under the above clauses by the Company for processing, or stored or processed under lawful contract or otherwise: provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive Personal Data or Personal Information for the purposes of this Privacy Policy.
  • “Third Party” refers to any person or entity other than you or us.

Purposes of Collecting, Storing and Using your Personal Data and the Manner of such usage

Typically, the Personal Information collected by the Company includes all information and data that is required by the Company for providing the Services and may include (without limitation) one or more of the following: name, e-mail and residential address, telephone number(s), bank account or credit card or debit card or other payment instrument details and any other related information of the Users. Further, we may be required to disclose such Personal Information to Third Parties in connection with the Service and in accordance with the terms and conditions stipulated by such Third Parties.

In order to provide you a safe, efficient, smooth and customized experience and in order to take advantage of certain features available on the App, you will be asked to complete an online registration form which will provide us with your Personal Information. In the event you register with us, you will also be asked to choose a User identity and password in order to identify yourself during future uses of the App.

You can also register to join by logging into online accountsyou may have with Third Party service providers (“SNS”) (e.g. Facebook); each such account, a “Third Party Account”. As part of the functionality of the App, you may link your account with Third Party Account, by either: (a) providing your Third Party Account login information to us through the App; or (b) allowing us to access your Third Party Account, as is permitted under the applicable terms and conditions that govern your use of such Third Party Account. You represent that you are entitled to disclose your Third Party Account login information to us and/or grant us access to your Third Party Account (including, but not limited to, for use for the purposes described herein), without breach by you of any of the terms and conditions that govern your use of the applicable Third Party Account and without obligating us to pay any fees or making us subject to any usage limitations imposed by such Third Party. If you decide to register by logging into a Third Party Account via theApp, we will obtain the Personal Information you have provided to such Third Party (such as your “real” name, email address, profile picture, names of SNS friends, names of SNS groups to which you belong, other information you make publicly available via the applicable SNS and/or other information you authorize us to access by authorizing the SNS to provide such information) from your Third Party Account and use that information to create your account and profile page and you will become a member. Depending on the Third Party Accountyou choose and subject to the privacy settings that you have set in such Third Party Account, you understand that by granting us access to the Third Party Account, we will access, make available and store (if applicable and as permitted by the SNS and authorized by you) the information in your Third Party Account so that it is available on and through your account on the App. If there is information about your “friends” or people with whom you are associated in your Third Party Account, the information we obtain about those “friends” or people with whom you are associated, may also depend on the privacy settings such people have with the applicable SNS.

We may also collect the information that is not Personal Information you provide as part of registration and the administration and personalization of your account profile. The Company may use your Personal Information, including your Sensitive Personal Data for the purposes mentioned herein below:

  • Optimization of Website &App
    • When you visit the Website, our administrators of theWebsite will process technical data such as yourinternet protocol (IP) address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. With this technical data theWebsite administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner.
    • When you use theApp, wemay also collect and use technical data and related information, such as information about your internet protocol (IP) address, device or media access control (MAC) address, and information about the manufacturer, model, and operating system and application software of your mobile device. We use this data to enable us to deliver the functionalities of theApp, resolve technical difficulties, and provide you with the correct and most up to date version of the App and to improve the function of the App.
  • Optimization of Customer Service
    • When you register as a User, we will collect your name, email address, mobile phone number, internet protocol (IP) address, device information, etc. We will use your contact details to send you a welcome email/short message service (“SMS”) to communicate with you in response to your inquiries, and to send you announcements related to the Services, for instance, if the Service is temporarily suspended for maintenance. We may also contact you to conduct research about your opinion of the Services or of potential new services that may be offered. We will use your registration information to create and manage your user account. We may deactivate your account if we suspect that you use theApp to commit fraudulent or illegal acts or if youviolate theUser Terms.
  • Personal Information
    • When you request for a delivery through use of theApp, wewill provide your first name or last name to the PICKJI Eagle whoaccepts your request for delivery for the purpose of contacting/coordinating withyou.
  • Communication
    • We may offer email, App notifications, SMS, multimedia message service (MMS) or other forms of communication to share information with you about certain promotions or features the Website/App may choose to offer or about our affiliates, subsidiaries, business partners, advertisers and sponsors. You may receive such communication when you have registered as a User.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve theWebsite in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please refer to your web-browser provider or system guide for detailed information on disabling cookies. However, in case you choose to disable the cookies, youmay be prevented from taking full advantage of the Website.

Links to Third Party Apps and Websites

TheWebsite/Appand any communication sent to youmay contain/display Third Party advertisements and links to other websites/mobile applications of interest. However, once you have used any of these links to leave theWebsite/App, you should note that we do not have any control over that other website(s)/mobile application(s). You agree and acknowledge that these websites/mobile applications are operated by Third Parties and are not controlled by, or affiliated to, or associated with us unless expressly specified.We are not responsible for any form of transmission, whatsoever, received by you from any such Third Party. Accordingly, we do not make any representations concerning the privacy practices or policies of such Third Parties or terms of use of such websites or mobile applications, nor do we control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites or mobile applications. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites/mobile applications and this Privacy Policy does not govern such sites/mobile applications. You should exercise caution and look at the privacy statement applicable to the website(s)/mobile application(s) in question. The information provided by you to such Third Party websites/mobile applications shall be governed in accordance with the privacy policies of such websites/mobile applications and it is recommended that you review the privacy policy on any such websites and/or mobile applications prior to using such websites/mobile applications.

Security of Personal Information

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your Personal information, this includes storing all your Personal Information, including Sensitive Personal Data you provide on our secure servers. By agreeing to this policy and using the Website, App or other interactive services you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing the Website and App confidential; we will never ask you to send us your password (except for the standard log in procedure on the App).Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event.

Sharing of Personal Information

Notwithstanding anything contained in this Privacy Policy, we may release your Personal Information when we believe such release is appropriate to comply with applicable law, enforce the Website policies or User Terms, or for protecting our or others rights, property or and/or for ensuring safety.

Changes in this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices and applicable laws. If we make any material changes we will notify you by email and by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contacting Us

If there are any questions regarding the Privacy Policy you may contact us at or